Privacy Policy

Information We Collect

When you open an account or use our services, we collect information that is necessary to provide you with a safe and personalised gaming experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. Such data allows us to verify your age, manage your account and process deposits and withdrawals efficiently.

We also gather technical information automatically as you browse our site. This may include your IP address, browser type, device operating system, pages visited and the times and dates of your visits. In some cases we collect information about your location, provided this is permitted by your device settings.

How We Use Your Information

We use the information we collect for several important purposes. Primarily, it enables us to deliver our gaming services, complete financial transactions and maintain the security of your account. We also use it to personalise your experience, improve our platform and carry out necessary identity and anti-fraud checks required by gambling regulations.

Where you have given us permission, we may send you promotional communications about bonuses, new games or special offers that we believe will interest you. You can change your marketing preferences at any time by contacting customer support or adjusting your account settings.

Sharing Your Information

We do not sell your personal data to third parties for marketing purposes. However, we may share certain information with trusted service providers who help us operate our business. These partners include payment processors, identity verification agencies, customer support platforms, analytics providers and our professional advisers.

We may also disclose your information where we are legally required to do so, for example to comply with requests from licensing authorities, law enforcement agencies or regulatory bodies. In the unlikely event of a business transfer or merger, your data may be passed to the new owners under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences and analyse how our platform is used. Some cookies are essential for the site to function properly, such as keeping you logged in during your session. Others help us understand which games are most popular or how visitors move around the site.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our platform. We also work with carefully selected third-party providers whose own privacy practices are consistent with our high standards.

Protecting Your Data

We take the security of your personal information very seriously and use appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. All sensitive data transferred between your device and our servers is protected with industry-standard encryption.

Access to your personal information is restricted to authorised staff and contractors who need it to carry out their duties and who are bound by strict confidentiality obligations.

Your Rights

You have several important rights regarding the personal data we hold about you. These include the right to access a copy of your information, to request corrections if anything is inaccurate, and in certain circumstances to ask for your data to be deleted or for processing to be restricted.

If you would like to exercise any of these rights, please contact our customer support team. We will respond to your request promptly and in accordance with applicable data protection laws. In some cases we may need to ask for proof of identity before proceeding.

Retention of Your Information

We only keep your personal data for as long as is necessary to fulfil the purposes outlined in this policy or to meet our legal and regulatory responsibilities. Once it is no longer required, we ensure it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically. Significant changes will be notified to you where appropriate.

Contacting Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please do not hesitate to contact our support team through the live chat facility or by emailing the address listed in the footer of our website. We are happy to help and will respond as quickly as possible.